Problem not fixed. Package still not received

Name: Sylvana Zammit*Address: **, G*abex, Agnes Schembri Street*Birkirkara Malta BKR *****Europe**Ordered and paid for items were * bottles of MSM eye drop solution from Dr Sam Berne holistic eye supplements. **First Class Package International**The following was the last I heard about my purchase. But I never received the items purchased**Tracking Number:*LM*********US*Your item arrived at an origin transfer airport in JOHN F KENNEDY INTL, NEW YORK, UNITED STATES on September **, **** at *:** am. The item is currently in transit to the destination.**Can you please tell me what the problem is. I want to know when I am going to receive my products or else I am demanding a refund please.

I want to receive my product

Tried contacting Dr. Sam Berne from where I ordered the product. He said the problem was from your end as they dispatched my order on *th Seotember