I live in Okeechobee, Florida. We have ONE post office and it's about as incompetent as...
GetHuman-kcrews's customer service issue with US Postal Service from September 2018
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The issue in GetHuman-kcrews's own words
I live in Okeechobee, Florida. We have ONE post office and it's about as incompetent as you can get. I have overnighted two items in the past two months and BOTH of them arrived at least TWO DAYS LATE! One was a gift from a father to his daughter, the bride, that he needed for the rehearsal dinner and it was ALMOST TOO LATE!! Today, I went to get my *nd refund for the most recent I sent via overnight mail. They guy at the counter mumbled something about a manager needing to be there to "sign off on it". He goes away for a minute, comes back, and talks to another customer while I'm standing there. While he's telling the other customer where she can find tape, a female employee peeks around the corner and half smiles as me, then disappears. Was she the manager?? Who knows?!? Then he looks at me and says "the most I could get out of her is that she's taking a two hour lunch, guess you can come back about *:**". It was *:** when I arrived. Ridiculous!!! Very poor customer service. I will NEVER go back there to overnight anything, that's for sure. Makes me more and more thankful for UPS And FEDEX. Thank goodness we have both in the area. USPS employees need to go through the same customer service training that Chick Fil A employees go through. THEN, AND ONLY THEN, may you give your competitors some competition.
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