USPS website does not provide an effective way to complain when USPS simply disappears...

GetHuman1185642's customer service issue with US Postal Service from September 2018

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Tracking number, Address on the package, and Who sent the package
The issue in GetHuman1185642's own words
USPS website does not provide an effective way to complain when USPS simply disappears with our package. No email address, and the email I try to send through the "Contact Us" section does not go through. I call you but I just can't get a real person and the machine never understands what I say. My package (Tracking Number LY*********CN) is shown as being "in transit" since August **th. How come? It got into US from China on Aug **th and is since then "in transit". After waiting for almost two hours on the phone, I got no help from USPS. Search ******** was opened, and the answer back was "it is in transit". I opened the Case CA********* and no answer again. This package is worth $***.** in merchandise. When will USPS reimburse this value to me? Which form do I need to fill to request this reimbursement? I have the proof that the package got into US, so it is clear that USPS has lost it. I want my money back!
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US Postal Service

Customer service issue
Reported by GetHuman1185642
Sep 23rd, 2018 - 2 mons ago
I have an issue with US Postal Service too
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Seen by 11 customers so far
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Timeline
GetHuman1185642 started working on this issue
Sep 23rd 12:30am