USPS website does not provide an effective way to complain when USPS simply disappears...
GetHuman1185642's customer service issue with US Postal Service from September 2018
Help with my US Postal Service issue
First: share to improve GetHuman1185642's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1185642 to get a US Postal Service rep on the line!
Always use the GetHuman Phone tocall US Postal Service. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1185642 may need:
Tracking number, Address on the package, and Who sent the package
The issue in GetHuman1185642's own words
USPS website does not provide an effective way to complain when USPS simply disappears with our package. No email address, and the email I try to send through the "Contact Us" section does not go through. I call you but I just can't get a real person and the machine never understands what I say. My package (Tracking Number LY*********CN) is shown as being "in transit" since August **th. How come? It got into US from China on Aug **th and is since then "in transit". After waiting for almost two hours on the phone, I got no help from USPS. Search ******** was opened, and the answer back was "it is in transit". I opened the Case CA********* and no answer again. This package is worth $***.** in merchandise. When will USPS reimburse this value to me? Which form do I need to fill to request this reimbursement? I have the proof that the package got into US, so it is clear that USPS has lost it. I want my money back!
GetHuman1185642 did not yet indicate what US Postal Service should do to make this right.
I have an issue with US Postal Service too
How GetHuman1185642 fixed the problem
We are waiting for GetHuman1185642 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.