I am attempting to file a claim for an international shipment (HJ*********US). The pack...

GetHuman1162716's customer service issue with US Postal Service from September 2018

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The issue in GetHuman1162716's own words
I am attempting to file a claim for an international shipment (HJ*********US). The package was delayed in early July and the last update is in mid August. I tried to file a claim online but the system keeps saying "Duplicate Article Number Exist". I tried to contact Customer Service phone number but the automated phone system really made me upset for its incompetency. I tried to say "customer support" after obtaining the tracking information but it fails to understand me.
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US Postal Service

Customer service issue
Reported by GetHuman1162716
Sep 18th, 2018 - 6 mons ago
I have an issue with US Postal Service too
Not resolved
Seen by 7 customers so far
Similar issue to 9910 others
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Items needed
Tracking number
Address on the package
Who sent the package
Timeline
GetHuman1162716 started working on this issue
Sep 18th, 2018 9:18pm