My son's school portraits were mailed in an envelope that was clearly marked, "PICTURES...
GetHuman1160176's customer service issue with US Postal Service from September 2018
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The issue in GetHuman1160176's own words
My son's school portraits were mailed in an envelope that was clearly marked, "PICTURES-DO NOT BEND" on both sides. The mail carrier bent the envelope in half and placed it in the mailbox. The pictures, which cost over $**, are bent as well. It is very frustrating to have such poor customer service. Of course I can't call my local post office and I have no confidence that using this national service contact will ever result in the individual mail carrier ever being corrected and taught how to do his or her job in a professional manner. Next time I will request that the US Postal Service not be used, as again the envelope was clearly marked and the carrier did what was easiest for the carrier instead of doing their job correctly. I want it resolved by being provided with substantive evidence that the individual carrier has been properly trained not to do this again, and ideally I would like a refund for the damaged pictures, as I will have to have them replaced (and will have to pay extra to have them delivered in an undamaged way by a professional carrier).
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