I mailed a package from fremont be to Fort Worth tx. It had severe water damage. Some...

GetHuman-klbelsky's customer service issue with US Postal Service from September 2018

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The issue in GetHuman-klbelsky's own words
I mailed a package from fremont be to Fort Worth tx. It had severe water damage. Some of the books were salvageable because they had plastic around the contents but ** of them were not. The total value of the ** is ***.**, plus **.** tax. For a total of ***.**. These were for use by mothers in the neonnatal intensive care (nicu) who are on bed rest. I mailed the pkg inside a facility and it was fine when I left it. When it arrived the box was wet and damaged because of the wetness. They received a letter that said it was damaged by their machine. If it hadn’t been siaking wet it probably wouldn’t have been damaged. I do have photos of the damage that I can email to you . I mailed the pkg in good faith but didn’t expect it to be handled like this. Almost looks like they threw it in a lake.

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US Postal Service

Customer service issue
Reported by GetHuman-klbelsky
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 9527 others
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GetHuman-klbelsky started working on this issue
Sep 13th, 2018 5:19pm