I was sending my passport and other documents to Canada for a visitor visa application...

GetHuman-ysjf's customer service issue with US Postal Service from August 2018

Help with my US Postal Service issue
The issue in GetHuman-ysjf's own words
I was sending my passport and other documents to Canada for a visitor visa application. I used the priority mail service, and the staff told me that my passport will arrive in Canada in about *-* days. However, it has been three weeks since I sent out my passport and USPS tracking still says it is in transit to the next facility. The tracking system also showed that my package departed NY Jamaica International Distribution Center for multiple times but it seems like it never left the distribution center in NY. My tracking number is: **********************. My passport has many extremely important documents on there, please let me know the exact location of my package and what is stopping it from going to Canada. And if it is possible to mail it back to me as soon as possible. Thanks.
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US Postal Service

Customer service issue
Reported by GetHuman-ysjf
Aug 9th, 2018 - 7 mons ago
I have an issue with US Postal Service too
Fixed
Seen by 2 customers so far
Similar issue to 6118 others
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Items needed
Tracking number
Address on the package
Who sent the package
Timeline
GetHuman-ysjf started working on this issue
Aug 9th, 2018 2:06am
GetHuman-ysjf indicated the issue is not fixed yet.
Aug 9th, 2018 4:15pm