I do not understand, why here is written FIXED, it's not!

GetHuman-dagmarra's customer service issue with US Postal Service from May 2018

Help with my US Postal Service issue
The issue in GetHuman-dagmarra's own words
To fix the address where the Priority mail was delivered as it's supposedly delivered but NOT to the right person. ... Tracking Number: ***********************addressee: DIANA SILLAOTS*Please give the information WHERE in fact ( which address ) was delivered the highly important state agency document! Addressee can not pick it up as in USPS update is missing the actual address. ***Diana Sillaots who is waiting important document from U.S. Citizenship and Immigration Service ( USCIS ) did not received the document despite USPS update note ( see below ) **Given address to sender USCIS is : *** SCHERMERHORN Str apt *** *New York ***** **BUT *accordingly unfortunate half information by USPS where is possible deduct only the ZIP of delivery - NY ***** *Important document is delivered probably to recipient Diana Sillaots old lawyer non existent business address ***** Avenue of the Americas, *th Floor, New York, NY *******( all other notes and documents have been previously delivered by USCIS to address with zip code ***** ) **Recipient of the highly important document Diana Sillaots went on place at **** Avenue of Americas but despite USPS update ( see below ) , no one has seen the document " delivered " by USPS.**THE IMPORTANT DOCUMENT IS LOST and USPS helpline did not helped at all as did not give any information where this personal important and insured by USCS document in fact was delivered and who signed it. This is information what receiver of the delivery should have! The document belongs to addressee! *( Must mention that girl on helpline was arrogant and not helpful at all and all other attempts have ended wiht hours of waiting and interrupting by USPS side without any help ) ***USPS web page inforamtion**https:**tools.usps.com*go*TrackConfirmAction*input?origTrackNum************************* Tracking Number: ************************Expected Delivery on**FRIDAY** MAY****by***:**pm**Status**Delivered ! NOT TRUE! **May **, **** at **:** am**Delivered, Front Desk*Reception**NEW YORK, NY ******* **So once again, **WHERE exactly was delivered important Priority document from USCS on the name of DIANA SILLAOTS who lost the whole working day trying to track the USPS delivery accordingly your update sent.**As it is insured Priority mail, then should be someone responsible for delivery ( USPS) and someone who received and signed it which information USPS should have. **Please advise what to do **and please give the information where is the document and who received it. **Looking very much forward the answers and information! **with best regards**Dagmar Raudam, representative of Diana Sillaots
Whey do not give the address where the mail was dropped. Only the zip code which is not very helpful in New York, specially if it's not the zip of the addressee home.
To let me ( and my daughter who is the addressee ) know WHERE on WHICH ADDRESS is her important Priority mail. So she can go and receive her personal important document ( with her ID presented )
Because I have trusted the company (as far)
Around *-* hours has my daughter called to USPS customer service but just moment ago she got Jesse on line who was helpful and professional. Right now the deadline is Wednesday to have information , so it is NOT FIXED
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US Postal Service

Priority mail from UCIS
Customer service issue
Reported by GetHuman-dagmarra
May 19th, 2018 - 6 mons ago
I have an issue with US Postal Service too
Fixed
Seen by 11 customers so far
Similar issue to 373 others
0 customers following this
Items needed
Tracking number
Address on the package
Who sent the package
Timeline
GetHuman-dagmarra started working on this issue
May 19th 7:47pm
GetHuman-dagmarra indicated the issue is not fixed yet.
May 19th 8:55pm
GetHuman-dagmarra indicated the issue is not fixed yet.
May 19th 8:56pm
GetHuman-dagmarra indicated the issue is not fixed yet.
May 19th 9:04pm
GetHuman-dagmarra indicated the issue is not fixed yet.
May 20th 8:59pm
GetHuman-dagmarra indicated the issue is not fixed yet.
May 20th 8:59pm
GetHuman-dagmarra indicated the issue is not fixed yet.
May 20th 9:00pm
GetHuman-dagmarra indicated the issue is not fixed yet.
May 20th 9:01pm
GetHuman-dagmarra indicated the issue is not fixed yet.
May 22nd 8:55pm