I am a single elderly woman in the expensive process of removing three meters(* commer...

GetHuman1820001's customer service issue with US Federal Trade Commission from December 2018

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The issue in GetHuman1820001's own words
I am a single elderly woman in the expensive process of removing three meters(* commercial, * residential which relate to a phantom block of flats) from my property and replacing them with one residential meter. My council rates and other documents show my home to be residential. In order to do the supposed switch Energy Australia has put me on an energy plan with a bogus address (Flat *). This logically indicates that there is a commercial address and a flat attached. They are attempting to trick me into a situation in which I am forced to have more than one meter. Ausgrid has directed them to reclassify my home from commercial to residential via their business to business channels but they are trying every trick in the trade to surreptitiously get out of doing the right thing and classify my home as residential with one meter. This matter is a little urgent since the process is under way. I need help to get Energy Australia to have these three meters replaced by one residential one.

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US Federal Trade Commission

Customer service issue
Reported by GetHuman1820001
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 42 others
0 customers following this


GetHuman1820001 started working on this issue
Dec 23rd, 2018 9:41pm

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