I was just told by my Primary Care physician at the Bakersfield CA VA clinic that I am...

GetHuman-lomcevak's customer service issue with US Dept. of Veterans Affairs from November 2018

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I was just told by my Primary Care physician at the Bakersfield CA VA clinic that I am no longer eligible to be on the Choice Program. The reason for my change in status, I was told, is because the VA is now using geodesic*straight line distance from the Bakersfield Clinic to my home In Tehachapi CA ***** instead of the actual mileage (**.* miles) I drive to get there. The cutoff geodesic mileage using a protractor is, ** as the crow flies, miles. Because of this, new questionable measurement method I now find myself a couple of miles short of the **-mile straight line limit.*The geodesic mileage was in place in **** when I first tried to sign up for the Choice Program. It was quickly changed to actual miles driven when the program was found to be deficient in the number of veterans applying for the choice program. *Since the mountain road I use to get to the Bakersfield Clinic doesn’t go straight from my house to the Clinic. I complained. I was then told that the new bill signed into law specifies using the geodesic measurement for mileage requirements and if I didn’t like it, I should write to my congressman Kevin McCarthy.*I have drafted a letter to Congressman McCarthy but before I send it, I wanted to make sure that my facts are right. “Have the mileage requirements changed from actual miles driven, to the geodesic, as the crow flies, mileage? Why were we Veterans not told in advance about the mileage requirement changing? Why was the Choice Program not told about this change? There web page still lists driving mileage as the requirement. *Thank you for your prompt response.*David Bauer- **** Canyon Drive East Tehachapi CA *****
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US Dept. of Veterans Affairs

Customer service issue
Reported by GetHuman-lomcevak
Nov 30th, 2018 - 6 mons ago
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GetHuman-lomcevak started working on this issue
Nov 30th, 2018 9:18pm