A SSA check was returned by the bank but should not have been!!! Send another to the bank or me!

GetHuman-ipproces's customer service issue with US Dept. of Treasury from August 2019

Help with my US Dept. of Treasury issue
The issue in GetHuman-ipproces's own words
Trying to get someone to get the SSA check back to my moms account! Or talk to someone. Or get someone to answer the phone. Or stop the recording every ** seconds that tells me to continue to hold!!! ... My mom passed away on Aug. *th. As I thought was required, I notified the SSA who then notified her bank (Chase). Here's the problem. The bank received her July SS benefit check which should be paid per the rules set out by the SSA and Chase returned it to the Treasury Dept saying the recipient had passed away. I called Chase to tell them she was alive in July and was due that check but they said to call the Treasury Department. I have been on hold now for * hours and ** minutes and have lost all patience. Please someone help me get this back as it is needed for her funeral expenses.
My sister has already paid for my moms funeral expenses and this would help defray those costs. She is not rich and it's not right for her to swing this expense because a bank screwed up!
I want another check sent to the bank OR to me!!
A customer or who??
I tried calling. I have been on hold for over * hours. REALLY????
How GetHuman-ipproces fixed the problem
I hung up after *.* hours and called back. It was about ** minutes before I was connected so the original call was screwed up somehow. They punted this to the SS Administration and said I needed to fill out Form ****. I don't know if the **** form is going to be correct but at least I'm not on hold anymore.
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US Dept. of Treasury

Social Security deposit
Customer service issue
Reported by GetHuman-ipproces
Aug 21st, 2019 - 2 years ago
Fixed
GetHuman-ipproces shared how to fix
Seen by 9 customers so far
Similar issue to 249 others
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Timeline

GetHuman-ipproces started working on this issue
Aug 21st, 2019 6:40pm
GetHuman-ipproces confirmed the issue is fixed. Hooray!
Aug 22nd, 2019 3:20pm