We filed form I-*** on December **, ****. January **, **** we went for the biometric a...

GetHuman2465656's customer service issue with US Citizenship & Immigration Service (USCIS) from March 2019

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The issue in GetHuman2465656's own words
We filed form I-*** on December **, ****. January **, **** we went for the biometric appointment. February **, **** we received an email saying the post office returned a notice that was sent for our form I-***, application to register permanent residence or adjust status, for receipt number MSC**********. February **, **** we went to www.uscis.gov*e-request to request a copy of the notice immediately. Our request ID confirmation number is SR***********MSC.February **, **** we received another email saying we are still reviewing your case there are no updates at this time. Our case status states we last took action on your case January **, ****. We have no idea what the post office returned or what we should be doing. We don't know if that was an appointment that could have been missed. We have tried calling several times and can not seem to get a live person to help guide us in the right direction on what we should be doing and this is causing a lot of stress. Please help with this issue. Thank you Mr. Mark & Gina Phillips.
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US Citizenship & Immigration Service (USCIS)

Customer service issue
Reported by GetHuman2465656
Mar 12th, 2019 - 5 mons ago
I have an issue with US Citizenship & Immigration Service (USCIS) too
Not resolved
Seen by 7 customers so far
Similar issue to 2456 others
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Timeline
GetHuman2465656 started working on this issue
Mar 12th 11:44pm