Have NOT received any information from USCIS. At the bottom of this it is still saying that it is waiting for me for more information. What?

GetHuman-juanalex's customer service issue with US Citizenship & Immigration Service (USCIS) from October 2018

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The issue in GetHuman-juanalex's own words
Provide all relevant information previously mailed via Certified Letter to USCIS Office in Lewisville, Texas. ... Reference previous message concerning extension of Tourist Visa (Form I-***) for Maria Elena Merida Guerrero. Additional information as suggested: To make this right we need to know from USCIS (Lewisville, Texas office) if application has been accepted because original departure is October **, ****. Original request was for *-* months but immigration officer from Houston Airport misunderstood an only allowed ** days. Also we mailed via certified letter the Form I-*** plus a Cashier's Check of $ *** from J.P. Morgan Chase Bank. Need to know if all this has been received. Have not heard anything from your office in Lewisville, Texas. Please send us a e-mail message to *****@***.com for acceptance status or not.
The immigration office misunderstood the date of departure needed and only allow ** days. The ** days for departure is coming up very soon on October **, ****.
Need to know the status of application and whether or not it will be approved.
Maria Elena is my wife's sister from *Mexico City who has never had a problem visiting us for at least * to * months. Her Visa expires ** June ****. We do not understand why this is a problem?
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US Citizenship & Immigration Service (USCIS)

Status for Approval for Application I-*** Extension of Tourist Visa
Customer service issue
Reported by GetHuman-juanalex
Oct 18th, 2018 - a mon ago
I have an issue with US Citizenship & Immigration Service (USCIS) too
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Seen by 20 customers so far
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Oct 18th 2:56pm
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Oct 18th 3:18pm
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Oct 18th 3:21pm
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Oct 18th 3:31pm
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Oct 18th 9:46pm
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Oct 18th 9:46pm