I have a pending case with immigration, since ********** we are having issues with our...

GetHuman1213951's customer service issue with US Citizenship & Immigration Service (USCIS) from September 2018

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The issue in GetHuman1213951's own words
I have a pending case with immigration, since ********** we are having issues with our mail not being delivered, we made several attempts to receive the request for evidence and never received it , we got noticed by phone that our case was closed according to the desicion we had ** days to reply , the problem was that we had been told to call on ******** our case was denied on ******** we were suppose to have appealed or replied by ******** which gave us * days , the problem is that we still have no idea what the evidence that was requested was or the reason for the denial , we do not know if we had a right to appeal or if our case was completely over, i have contacted USCIS in different ways and still til this days we have not received the first , second or third letter. we did a change of address and we gave an email hoping that we can get the address to where our appeal or form can be sent out to , is there anyone or a higher representative that i can contact this is an important matter. my receipt number is LIN********** Petitioner: Jesus Briseno D.O.B ********** Benificiary Diana Gonzalez dob ********** the denial letter was for a I-*** waiver. Please help me resolve this issue it is to great importance to me. thank you so much

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US Citizenship & Immigration Service (USCIS)

Customer service issue
Reported by GetHuman1213951
Sep 26th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 564 others
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GetHuman1213951 started working on this issue
Sep 26th, 2018 10:49pm