I live in fort Bragg my wife and I got two Moto e * plus cell phones and one of the che...

GetHuman-shellodd's customer service issue with US Cellular from December 2018

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The issue in GetHuman-shellodd's own words
I live in fort Bragg my wife and I got two Moto e * plus cell phones and one of the cheaper tablets . We have payed all three previous bills on time but we didn't pay this current bill due to my check not arriving yet because my boss died and it's gonna be late . Our service has been shut off we can't use our phones . ( Puts a damper on our jobs ) but we understand you didn't get payed and that's what happens . However I was looking at the bill from this month it says it's for a total of $*** .** . And I was thinking we got the cheapest phones and cheapest tablet in the whole store the phones are exposed to run us around $* a month each plus some other accuring charges making it come out to roughly ** bucks apiece . The tablet was exposed to run about $** per month plus reaccuring charges making it ( what it shows on the bill to be ) roughly ** bucks a month plus the unlimited plan my question is if we payed all our previous bills . How come we owe *** bucks I started looking at the bill closer Nd saw it says we owe money still from a previous bill . That can't be . I've tryed to go into the us cellular store here twice and both times they suggested I try going online for help because there store was to full of customers and they all needed to be helped before they closed . And couldn't spend that much time on just my issues . They also said u could come back earlyer in the day but me and my wife would from *:** am untill *:** pm we only have a couple chances to speak to any one and they are always full. I think I'm either being way over charged or someone has accidently been making major mistakes on my bill every month I'm paying between *$ ***- $***and for the devices I chose I was told would only cost me around $** per month give or take . And that's the reason why I even agreed to get service through us cellular . I have also talked to Verizon showed them my bill even and they said there were issues with the bill but they couldn't make any assumptions about it for it wasn't a bill they issued . I've also decided that if us cellular and I can't figure out what's going on and help me fix things then I'm going to get service though Verizon . Besides Verizon said they would work with me at times like this when someone's boss died or something to that affect they wouldn't shut off my phone witch is very vital to my job . I have to drive to the pay phone just to make a call and I don't get no messages from work so it's possible I could lose my job if I don't get them exspecially when there's an emergency please help
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US Cellular

Customer service issue
Reported by GetHuman-shellodd
Dec 3rd, 2018 - 2 mons ago
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GetHuman-shellodd started working on this issue
Dec 3rd, 2018 9:19pm