I get maine unemployment via ReliaCard *US Bank.*One day I tryed to buy diapers for my...

GetHuman5427964's Account Access issue with US Bank from November 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
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The issue in GetHuman5427964's own words
I get maine unemployment via ReliaCard *US Bank.*One day I tryed to buy diapers for my baby with what I thought was supposed to be a safe card for my funds., and it declined. When I called they said I was restricted. I needed to send in proof of who I am. A Pic of my I'd and selfie.*i did submit this documentation...*customer service says it has been received by the security team and then I just had to wait. And there was no way to contact them.are they really allowed to just hold my money indefinitely for no real reason!? *Now they have had my account locked for a month. *I have two little girls who need food and diapers . We are now faceing eviction too. *I don't understand. I just want to take care of my daughters with my unemployment money that belongs to me. *But for some reason us bank *ReliaCard card is withholding my own money from me, literally causing me, a **-year-old mother to slowly starve right in front of her childrenbecause I haven't eaten in days so that I can make sure my babies have stuff to eat. We're running out of time please unlock my account ReliaCard! I'm begging you. I sent all my documentation you requested.all I want is access to my own money. I want my card restriction to be lifted. *I cannot believe ReliaCard is doing this to people with families. literally there's single mothers out here going hungry literally starving just to make sure there's enough for their kids .*ReliaCard gives us no way to fix the issue in a fair and timely manner.* and they tell us to wait undefinitely please please unlock the account. My name is dannielle bennett. My phone is **********. Emails are *****@***.com and *****@***.com. literally begging you to help me just look at my documentation and click the button. please let me feed my kids! I'm so hungry. Please give me my funds. I need to eat. I'm weak. But I have a baby to care for. Iv allready **exhausted all my resources for the month. There is no one left to help us*I've never been in such a dark place in my life ever I cannot believe this is happening* I'm literally crying as I typed this I'm on my kneess begging you , I have nowhere else to turn, please unrestrict my account.

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US Bank

Account Access issue
Reported by GetHuman5427964
Nov 3rd, 2020 - 3 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 5064 others
0 customers following this

Timeline

GetHuman5427964 started working on this issue
Nov 3rd, 2020 1:53am

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