I will try and keep this short and to the point. Evidently I too have been doubly victi...

GetHuman-roquin's Account Access issue with US Bank from October 2020

Help with my US Bank issue
First: share to improve GetHuman-roquin's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-roquin's own words
Eat,pay bills,live ... I will try and keep this short and to the point. Evidently I too have been doubly victimized by my own trustworthy banking institution,namely (Us Bank) Reliacard. First and foremost know that I myself had picked up the phone and call ed the number on the back of the card to report two unauthorized charges on my card. Not at all concerned about future bogus charges being that I am taking the required necessary steps to rectify my problem,the customer rep. was seemingly concerned with my now minimal situation and walked me through the steps. Number one, always write down any and all you can about any correspondence you have with these reps. (names,dates, pertinence etc...) because you'll need all you can to start your next part of your victimization. You see if you've gotten to my claiment then you've undoubtedly already witnessed numerous other complaints. Anyway upon my initial report, the customer rep. told me that a new card would be issued to me directly to my current address in which is the same exact address they had sent the first card and to call back to activate upon receiving it. Also along with it would be a short questionnaire on the * unauthorized charges in which would need to be returned within ** business days. No problem and thank you for your help!! Have a good day!! Not one **** time did this nice lady tell me my account would be froze or locked out until I can prove my identity to these people!!! Really?!?! Well know that on the **th of Sept. is when I made this first report,I received my new card and the questionnaire on the *th of October. I filled it out and promptly returned it on the *th of October (the following day). Ok now I call to activate my fresh new card only to be told by a different customer rep. that my account has been froze until I send them proof of identity!!! Really!?!? Who and where did you guys just send this fresh new card and questionnaire to?? Hostage crisis just beginning! I go along with the request and fax the required documentation on the *th of October. I was informed that upon compliance and a separate department reviewed my documents my card could then be activated. Ok now check this out, throughout the time of getting all this sorted out checks are steadily building in "my name" not usbankreliacard's name. I am calling to get balances on my card. They were to credit my account back the monies I had lost due to the * unauthorized charges. NOT!!! I once again call to acquire about that and they tell me that the questionnaire that I had promptly filled out and returned within ** hrs. of receiving it was not returned to them within ** business days therefore the stolen money I originally lost is now stolen again!! Wow you guys are good!! I now start to do some investigating myself only to find that I am not alone in this scandalous victimization of starving,broke,jobless,skinny,scared and masked puppets. Claim after claim after claim of this monster slowly crushing us out. I don't know what's worse, covid ** or this institution!!! Ok we're just getting started now!! Know that I was told upon receiving the documentation that it would take no more than * business days to review and confirm that I am truly the person that I say I am and the person that they have already sent the fresh new card to! You see where I'm going with this? Also be informed of each and every phone call made was a different unknowledgeable rep. with a different set of rules and regulations. "I don't know who you talked last time but... " is what I got. Oh and I can't forget ** to ** hrs and * to * business days. Ok now it's been * to * business days and I call to check the status only to be told I needed to send another form of ID. I had already faxed my SS and current drivers license in the correct required format I was instructed to do. Loud curse words!!! I am now getting pretty hungry as my stomach is starting to touch my back. **** no need to rush to Walmart to get toilet paper!! So now the friendly customer liar tells me that I could take a selfie with my driver's license and upload it to them or whoever it was I was directed to send it to and was told it was a quicker process. Only ** to ** hrs.!!! **** yeah I thought so once again wagging my skinny *** like a starving dog I rush to get this done cuz I need my kibbles n bits. Pooping air now!! You know the rest of the story! It's just a remix of the above goose chase. Needless to say I currently am in the same situation as day one with really no idea as what to do now. **** I even asked for a brick and mortar address that I would make a special appearance with all my documentation to prove I am who I say I am. Are they really who they say they are? Professionals? Get off the gas people!! Oh that's me,I'm sorry. Well I gotta go now and build a fire cuz it's getting cold here tonight. Did I mention that when your broke in the winter and can't pay the gas bill they cut your *** off? Peace and love to all you victims out there and pray that your situation gets the attention it deservingly needs
Is I am a human being in which was qualified to receive these benefits from Texas Workforce Commission. What right do these people have to hold my money hostage?
Unlocking my account and giving me access to my money without locking it up again and put the money back on my account that was originally stolen. Also I'd like an update on the investigation of the fraud charges.
Since June **** I've been a customer but not by choice. I am a good customer simply because I have done everything I said I was gonna do i.e. fax,upload,take selfie,wait etc...
Yes I explained up above
How GetHuman-roquin fixed the problem

We are waiting for GetHuman-roquin to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get US Bank's attention and get better help faster. Tap below to get started.
Having US Bank issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

US Bank

Reliacard
Account Access issue
Reported by GetHuman-roquin
Oct 26th, 2020 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 4909 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-roquin started working on this issue
Oct 26th, 2020 8:07am

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers