In July I closed a youth account. The account number is ************. Cody Gordon and...
GetHuman-kayegor's Get Banking Help issue with US Bank from October 2020
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The issue in GetHuman-kayegor's own words
In July I closed a youth account. The account number is ************. Cody Gordon and Kaye Gordon. Address: **** Detour Road Bowling Green, KY *****. I closed this account in July **** because I had unauthorized charges from PayPal. Because of those charges, there were overdraft fees on the account. I paid the overdraft fees as they were incurred. When I called your customer service to close the account, the rep offered to refund the overdraft fees. Shortly after, I received a check for $*** plus change. That original check was lost. I called to report the check lost and to get another one mailed. The rep I spoke with (end of July or August) said I should call back in ** days. I called back around two weeks ago and the rep I spoke with said he would issue another check. He said it should arrive * working days after it was processed. He put me on hold while he got permission from his supervisor. (He said.) I should have been taking names but I didn’t. I called your *-***-***-**** today. The rep I spoke with said she could not see my account and told me to call a local branch. I called the local branch but the lady I spoke with kept telling me that I did not get a refund check. (I saw the check.). She told me the original rep just zeroed out the account. The account was already zeroed out because I deposited the money to take care of all the overdraft fees. The first rep I spoke with to close the account was refunding the overdraft fees. There may have also been a small amount left in checking because the check I saw was for $**** change. I was sent a check. I opened it and saw the amount. But as I said, it was lost. There must be some record of the original check mailed in July. There must also be a record of the five calls I have made about this issue. I would sincerely appreciate your help with this issue.*Thank You. *Kaye Gordon.
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