Like to be able to access my money for I have not been able to do so for over * months because of usbankreliacard they should call it US Bank on ReliaCard cuz there's nothing reliable about it at all that's the worst experience I've ever had with any financial institution

GetHuman5323290's customer service issue with US Bank from October 2020

Help with my US Bank issue
The issue in GetHuman5323290's own words
Get access to my funds ... I've been locked out of my account for over two months I said in the fax send emails sent everything that I was asked to do and tried to be totally compliant still cannot access my funds I want my money I'm sick of u.s. Bank ReliaCard you're hurting people that have only unemployment the live off of and you're holding their money shame on you
I have and they are holding it I have not been able to pay my bills eat very much of nothing for almost * months how would they feel if they had to experience something like that and they act like they do not care about you at all
I would like to have my funds available to me as soon as possible
I've tried everything they asked me to do faxing my personal information numerous times I sent an email to the FIU team with all my personal information I did driver's license and photo identification thing and I've been told all your card will be on ** to ** hours no I'm sorry it's * to ** days well it's been * months and I still don't have access to my funds
How GetHuman5323290 fixed the problem
Don't use ReliaCard direct deposit your money into your own bank account they are crooked and don't care about their customers at all they give you the run-around can't tell you a truthful answer or even help you whatsoever customer service is the worst I've ever seen in my life
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US Bank

ReliaCard
Customer service issue
Reported by GetHuman5323290
Oct 2nd, 2020 - 2 years ago
Fixed
GetHuman5323290 shared how to fix
Seen by 15 customers so far
Similar issue to 4453 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman5323290 started working on this issue
Oct 2nd, 2020 12:02am
GetHuman5323290 confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 12:04am