My Us Reliacard with my funds from unemployment is locked and I am unable to use it. I...

GetHuman4862811's customer service issue with US Bank from May 2020

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The issue in GetHuman4862811's own words
My Us Reliacard with my funds from unemployment is locked and I am unable to use it. I called the number on the back of the card, waited on hold for * hours and ** minutes and my call was disconnected. The *st card that was sent was lost in the mail so this is the *nd card they mailed to me. I have been waiting to receive this card since April *nd. The funds on this card are NECESSARY for me to live. I FINALLY received the card but since it is locked, i am unable to access any of this NECESSARY money. I NEED MY ACCOUNT UNLOCKED TODAY SO THAT I CAN USE MY MONEY*. TODAY, not TOMORROW, T O D A Y!!! Also, previously i was issued a Reliacard so that child support payments could be loaded onto it. I no longer receive any child support and that card has been misplaced. I logged into that account thinking I could add an additional card to my account from unemployment but I ws unable to. So i attempted to create another account. After typing my new card number, the last four digits of my ssn and the * digit cvv code from back of my card, website says... my account is locked. i need this issue resolved so that i may be able to access my own money T O D A Y, **********. Again, this process started waaaaay back on **********. i think i have been extremely patient up until now.

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US Bank

Customer service issue
Reported by GetHuman4862811
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 1780 others
0 customers following this

Timeline

GetHuman4862811 started working on this issue
May 23rd, 2020 9:44pm

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