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Before contacting them, items GetHuman2149256 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
If you don’t know your PIN: Visit a financial center or call 800.432.1000, If you do know your PIN: Visit a Bank of America ATM and select More Options then Change PIN.
The issue in GetHuman2149256's own words
I started with USB last Thursday and am having difficulty logging on remotely. I've followed the instructions sent by IT to verify I am entering through Pulse correctly and I'm still not having any luck. Is there a way to reset my pin*VPN so that I can try this again? Thinking maybe I had a typo or incorrectly jotted down the *-digit code when I was in the middle of getting everything set up. Please advise!
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