* years ago someone got a hold of my debit card. I went to the branch so i can inform t...

GetHuman-joelucer's customer service issue with US Bank from January 2019

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The issue in GetHuman-joelucer's own words
* years ago someone got a hold of my debit card. I went to the branch so i can inform them what happened and close my account. They offered me to cancel my card and give me a new one and i said no i just wanted to close it. Well the branch however did not close the account like i wanted to. However, my account got hit for *,*** and i dont understand why. I yold the branch to close my account and they never did. I asked thrm if they wanted me to get a police report and they said it was not needed. Well i am now trying to get another bank account and since that happened with US bank i am not able to. I told them to close out my account. Now i am suffering the reprocutions from what happened. Please fix this issue
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US Bank

Customer service issue
Reported by GetHuman-joelucer
Jan 24th, 2019 - 3 mons ago
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Seen by 7 customers so far
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Jan 24th 7:54pm