I have faxed multiple times request for name change to my current sky rewards US Bank c...

GetHuman-myerin's customer service issue with US Bank from November 2018

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The issue in GetHuman-myerin's own words
I have faxed multiple times request for name change to my current sky rewards US Bank card **I am contacting you for my girlfriend who is so frustrated. She has tried and only given a fax number and no other way to have this communicated and with no response or reply. She has faxed the documentation now four times including once by my fax.*It is so frustrating and scheduling has now been delayed three weeks due to this inaction.**I need the name change on her Credit Card to include the complete name including the complete middle name to equal to the passport. She has faxed all this again multiple times and no reply or any action on your companies behalf. **Please respond with proper communication of this process, time is crucial. We need some kind of verification that it is received and being processed **Thank You
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US Bank

Customer service issue
Reported by GetHuman-myerin
Nov 26th, 2018 - 10 mons ago
I have an issue with US Bank too
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Seen by 7 customers so far
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman-myerin started working on this issue
Nov 26th, 2018 7:12pm