GetHuman-maydov's customer service issue with US Bank from October 2018
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The issue in GetHuman-maydov's own words
U.S.BANK corp.*Sue Linkus (District manager)*Tonja Guerrero (Assistant Branch Manager)*Informing U.S. Bank of an incident that occurred at Branch *****Pullman Branch Office**********Drive thru Lane ***:** p.m.*Teller * ****** E ***th St.*Chicago, IL. *******This incident involving myself (Talisa Dove) and the Teller supervisor (Stephanie) was very disheartening and completely avoidable. I’ve previously been employed by U.S. Bank corp. Five star service was something this particular location, while I was employed was known FOR being a great example for service, ESPECIALLY when it came to customer care*service. I recall when I received the award for STELLER TELLER **** *rd quarter EDGEWATER “****” DISTRICT MANAGER (GREG CROMWELL) that this LOCATION was where every teller had received STELLER TELLER AND I THOUGHT THAT WAS AMAZING.* From my experience with Ms. Stephanie (Teller supervisor) on ******** was a complete shock of how service has CHANGED at this location. Let me begin by stating I was hesitant to visit this location due to the Teller previously on ********Miss-placing my checking deposit, but although I was uncomfortable because of the inconvenience of the mistake, all parties involved to take care of the matter were very accommodating, very pleasant and willing to make sure the matter was resolved completely.* *I arrived at the bank to make a simple $***.** checking deposit into my checking account that I’ve had since I was first previously employed ********. I was greeted by a different young lady who provided me with deposit slips, no problem, then I asked for a pen and this is where “Ms. Stephanie” came into act, I gratefully thanked her, retrieved pen and focused on the completion of my deposit slip. I gathered my License for valid identification and my debit card for direct access to my account put it in the tube sent the tube through and asked Ms. Stephanie to use my id and debit card for deposit I do not need a balance I just need a receipt, and I have a password on my account only for withdrawals, Ms Stephanie takes deposit as I waited ** minutes only for her to return to “check me!” Saying she can not do the deposit if I do not provide her with the password alert on account from ****, so I replied I’ve made deposit since **** then and I’ve never had anyone refuse my deposit after I provided them with all necessary items to securely confirm my identity as the account holder and I informed her I understand but I’ve previously worked for U.S.Bank and this is a corporation known for * star service, I’ve never been denied service after explaining things, Ms. Stephanie went on to continue scorning me by saying “well since you’ve preciously worked for the bank you should know wording and I can not do your deposit! And so after being condescendingly spoken down too, after feeling bullied I fearfully provided her with my password “Started from the bottom” frustrated and upset, I started crying while I pushed button to send tube back for deposit. I also started recording the incident on my phone for proof of the horrible service I received. I sat there and waited because I knew something else was coming, something about my whole being bothered “Ms. Stephanie” to the point once she received the deposit after refusing it initially for the password, after having proper identification provided to her, continued to be combative while saying now I can do the deposit! and I replied “you know I’m the customer and you’re the employee and that this institution is known for abiding by * star service but yet your being so combative and aggressive as if you want to sit here and argue over a very small deposit, she replied “I’m the teller supervisor and I’m just letting you know so you can correct things” and “I” being at the point of disgust replied “ok, can you please just make the deposit and not speak to me anymore”. *Ms. Stephanie still continued to be combative to the point I started to feel as if I was physically standing in front of her, I would have felt threatened. After wasting time, not needed on me, Ms Stephanie completed my deposit, by this time, I had completely broken down in tears, because I never wanted any problems, I had been procrastinating on depositing the checks, but figured since it was convenient I should get it done, and by the time she returned I had already dialed the us bank customer service complaint line while at the location of the incident. *After receiving my deposit Ms. Stephanie tried to clean things up once she saw that I would not stand for horrible service from an institution I’m banking with by CHOICE not force! Initially when I spoke with the representative “Kevin” through the customer complaint line I was so anxious with crying that he could hardly understand what the whole matter was, I’m thankful for “Kevin” US bank did right with hiring him. He patiently waited and proceeded to make sure I had calmed down enough to verbally inform him of the matter. I’m so thankful he was there to calm me down because I was overwhelmed with frustration of trying to avoid negativity. He calmed me down so graciously. I proceeded to inform him of what transpired and how it affected me because I’ve never known US bank to employ people who want to argue with the customer or more so “Check*Correct” them like they are child of theirs, or someone who wasn’t disciplined enough to remain professional at ALL times!. I did disclose with Kevin that the video I recorded I will post, but the teller face or name will not be displayed, but the dismay of the service will be displayed.* I am also sad and uncomfortably searching for another financial institution to tend to my financial needs, ALL GOOD THINGS MUST COME TO AN END. *My wishes are for this event to be used as informative not disciplinary to the employee(s). My unfortunate confrontation with Ms. Stephanie can serve as an example to other employees on how to remain steadfast with dignity, stay in character and professional at all times. Just stick to the diligence motto US bank usually conforms too. Best wishes to Ms Stephanie. Thank god I will never see her or that Branch ever again to do business!**BEST REGARDS *Talisa Dove*****-***-**********@***.com
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