I have a secured credit card and I am wanting it unsecured and my deposit refunded but...
GetHuman990757's customer service issue with US Bank from August 2018
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The issue in GetHuman990757's own words
I have a secured credit card and I am wanting it unsecured and my deposit refunded but I do NOT want to do another application for another account and have to take a credit hit. I am wanting to keep my credit age and just have my account upgraded. I have had this card way over a year and have always made my payments on time... no interest has had to be applied to my account due to non payment. I feel this is what was promised over a year ago and now just because verbiage has changed on website it looks like I have to close this account and start a new one instead of graduating and keeping my account and have my deposit refunded. What can be done to correct this. I can not imagine that I have to continue to allow you to hold my money and never get it back just to keep this card. I have other unsecured cards at this time but i am really looking to keep the credit age i have with this one. That was the point of getting the card in the first place.... Is it possible to ever graduate this card?
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