I have a secured credit card and I am wanting it unsecured and my deposit refunded but...

GetHuman990757's customer service issue with US Bank from August 2018

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The issue in GetHuman990757's own words
I have a secured credit card and I am wanting it unsecured and my deposit refunded but I do NOT want to do another application for another account and have to take a credit hit. I am wanting to keep my credit age and just have my account upgraded. I have had this card way over a year and have always made my payments on time... no interest has had to be applied to my account due to non payment. I feel this is what was promised over a year ago and now just because verbiage has changed on website it looks like I have to close this account and start a new one instead of graduating and keeping my account and have my deposit refunded. What can be done to correct this. I can not imagine that I have to continue to allow you to hold my money and never get it back just to keep this card. I have other unsecured cards at this time but i am really looking to keep the credit age i have with this one. That was the point of getting the card in the first place.... Is it possible to ever graduate this card?
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US Bank

Customer service issue
Reported by GetHuman990757
Aug 14th, 2018 - a yr ago
I have an issue with US Bank too
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Seen by 7 customers so far
Similar issue to 433 others
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman990757 started working on this issue
Aug 14th, 2018 3:57pm
GetHuman990757 indicated the issue is not fixed yet.
Aug 17th, 2018 5:02pm
GetHuman990757 indicated the issue is not fixed yet.
Aug 17th, 2018 5:02pm