UPS Customer Service Issues

I left a UPS letter containing a human specimen sample at the UPS box for pickup at 1st & Colorado St. in La Junta, CO on March 2, [redacted] in the morning. After dropping it off, I noticed it hadn't been picked up by 4 p.m. I wasn't able to retrieve the letter at that time, and even when I checked again this morning, it still hadn't been picked up. I'm concerned if the UPS box is no longer being serviced. How can I retrieve my letter from the box? Who should I contact about this? This is extremely important to me. Thank you. My home phone does not receive texts.

Our address is located on a busy street, making our front porch inaccessible and unsafe. Despite clear instructions on the UPS website to deliver packages to our rear door due to this issue, only about half of the drivers comply. Instead, packages are often thrown onto the front porch or over the front fence, causing frustration and difficulty retrieving them, especially in snowy conditions. In one instance in January [redacted], a perishable medication shipment was left inside the front fence, nearly freezing before discovery. The USPS and FedEx consistently deliver to our back door without issue. I am perplexed by UPS's ongoing problem in this regard and wish to file a complaint regarding their inconsistent adherence to delivery instructions. Thank you, Eric D. from Wellesley, MA.

Hello, I am reaching out for assistance regarding an employment issue with UPS and the state of Maine. Last October, I applied for a package delivery driver role. Even though there were no positions available, I was suggested to use my own vehicle, which my insurance doesn't cover. Consequently, I declined the job offer. However, my state benefits are threatened because the employment system flagged a possible connection with UPS. To maintain my health and food assistance, I need UPS to confirm my non-employment status to the State DHHS via email at [redacted] I am Charles W. N. from Gorham, ME, and the email is required by 03/15/[redacted] for my recertification. I haven't worked in a decade due to a disability, and your help is critical. Please contact me at [redacted].

I reside in Brookings, SD. My spouse and I both contracted COVID and opted for delivery to Dollar General in Volga, SD. Unfortunately, our conditions did not improve. When a delivery arrived at my home, I requested it to be marked as "Not Accepted." Regrettably, the company ELOQUII is refusing to accept the package. I kindly request that the package be redirected to me at [redacted] Trail Ridge Road, Brookings, SD. I am eager for a resolution to this matter. Thank you.

I am inquiring about tracking number 1Z6E918F[redacted]. The shipping record indicates my parcel, meant for me (J.L. at 15 Saddle Ridge Trail, Alexandria, KY), was delivered to a different individual at a different location. The driver's note mentions leaving it with a woman, but there is no such person at my residence to accept the package. Your representative mentioned discrepancies between the shipping record (displaying my details) and the label's information, and declined to disclose the actual recipient's identity and delivery address, advising me to contact the sender. The shipper believes UPS delivered the item to me, which is incorrect. Kindly address this situation promptly. Though I understand if you cannot share the delivery details, I request documentation confirming the misdelivery, including a case number for my records. The shipper insists on proof of non-delivery to process a refund. Thank you.

Today, a delivery was attempted without any prior notification regarding the timing. Unfortunately, nobody was available to receive the package, and a notification was left without any contact information. Despite trying to reach out via phone and email to the Malta contact, there has been no response so far. I am eager to reschedule the delivery or at least obtain information about the next delivery attempt. Online tracking does not provide any details at the moment. Shipment is from the UK to Malta with tracking number 1Z9W[redacted][redacted].

I received an email stating my package was delivered, but I haven't received it. As a legally blind individual, I can't search for it myself. I've had multiple interactions with foreign agents promising delivery, yet the package never arrives. I've tried to speak with a route supervisor to ensure the driver locates my house correctly, as it's clearly marked with a nearby street sign. Four packages in a row have gone missing, and the lack of response from customer service is frustrating. Your service has been disappointing, unlike FedEx who always delivers accurately.

Regarding: Tracking Number 1ZR288R[redacted]6 I experienced an issue with your delivery driver on 3/24/[redacted]. The driver falsely claimed to have delivered a package to my address at [redacted] W. Hoover Street, Church Point, Louisiana [redacted]. I reside on a dead-end street, making it necessary for the driver to turn around at the cul-de-sac to reach my house. Working from home, I was present and the driver did not leave a delivery notice as per your protocol. Despite paying extra for expedited delivery, the driver's dishonesty has caused frustration. I request immediate delivery of my package today, along with an inquiry and disciplinary action against the driver for any potential fraudulent behavior. Additionally, there was a lack of communication from your company regarding a scheduled pickup at [redacted] Country Lane, Opelousas, LA [redacted], between 4:30 p.m. and 6:30 p.m. I anticipate a prompt resolution and will escalate this matter to Amazon if necessary.

I reside in a rural area at [redacted] Remuda Trail, Magdalena, NM, [redacted]. Occasionally, we face the inconvenience of UPS drivers asking us to meet them on the highway, 15 miles away, to collect our packages. I find this request unreasonable. I have paid for delivery, and it is not my responsibility to travel 30 miles round trip to meet the driver. Some UPS drivers seem reluctant to navigate our dirt road for delivery, which is frustrating. The package at hand contains expensive frozen buffalo meat, and I am concerned about the other undelivered perishable packages. If UPS finds it challenging to deliver to rural addresses, they should inform the senders rather than inconveniencing customers. I urge UPS to address this issue and ensure prompt delivery of perishable items like the buffalo meat in my case. While I usually commend our UPS drivers, this particular incident has left me disappointed. Best regards, Timothy L. N. [redacted]

I recently realized that the UPS agent did not complete the entire address on the label, potentially causing a delivery issue. The tracking number for the package is 1ZX0756W[redacted]. The package is addressed to Mrs. Jianhua Connolly at [redacted] S Torrey Pines Drive, Unit [redacted], Las Vegas, NV 89[redacted]. The label only reads Jianhua Connolly instead of Mrs. Jianhua Connolly. Additionally, the address mistakenly reads Unit 10 instead of Unit [redacted], which could lead to delivery problems. I provided the agent with a printed copy of the complete address. I was also taken aback by the fact that neither the agent nor the person next to him was wearing a mask during my visit, which unsettled me as it was my first time in a store since last March.

We are currently experiencing issues with the delivery person who is supposed to bring our package since the 25th. Despite waiting in the living room for hours on both the 25th and 26th, the delivery individuals did not show up as expected. On the 26th, we witnessed the delivery personnel going elsewhere without delivering our package. Afterwards, we received a notification claiming they attempted delivery when they did not even leave a notice. We are eagerly awaiting a TV stand from Fingerhut and are frustrated by the lack of proper delivery service. After speaking with a UPS customer service representative, they mentioned they would try to arrange delivery for today. We hope for a smooth delivery this time and for better experiences in the future as this situation has left us quite dissatisfied.

Dear forum members, I recently had a concerning experience at my local UPS store. I provided the agent with a detailed print copy of the recipient's address, but the agent failed to include the unit number and misspelled the recipient's name. The tracking number is 1ZX0756W[redacted], and the correct address should be [redacted] S Torrey Pines Dr, UNIT [redacted], not UNIT 10. Additionally, the recipient's name should have been MRS Jianhua CONNOLLY instead of Jianhua CONNOLY. Moreover, the agent inaccurately described the package as a "doll" when it is actually a porcelain statue of a Chinese goddess important to the recipient. I was also disappointed with the lack of safety measures at the store, with employees not wearing masks properly. As a cancer survivor and 83 years old, this experience left me feeling uncomfortable and unsafe. I hope UPS can address these issues and ensure the safe delivery of my package. Thank you, Eileen Rosenberg

Dear UPS Customer Service, I wanted to share my recent positive experience with your phone customer service team. I contacted UPS to track a package that I had ordered but never received. I appreciate the effort the UPS customer service representative put into looking up my tracking number and verifying that the package was not delivered to my address. This led me to request a refund from PayPal and eBay. However, I now require written verification from UPS that the tracking information does not align with my delivery details. Name: Phil or Beth Claussen Delivery Address: 25 University Court Mankato, MN [redacted] Order Date: 3/3/21 Tracking Date: 3/4/21 Description: Electric Wen wood-splitter with a stand Tracking Number: 1ZV[redacted][redacted] Transaction ID: 5XR[redacted][redacted] eBay Item Number: [redacted]59 I kindly request UPS to confirm that the tracking information does not match my item or delivery address in writing (via email). Your prompt assistance in resolving this matter is greatly appreciated. Thank you for your attention to this matter. Sincerely, Phil Claussen

I am experiencing difficulties accessing UPS My Choice and UPS.com. I had logged in previously but am now unable to change my password or update my profile. I have had issues with two deliveries from the same company, Leisure Mod/Overstock.com, arriving damaged. The first damaged shipment was instructed to be discarded, and the second was rejected and returned immediately. I am now awaiting a promised third delivery with a better packaging. I am still waiting for the correct tracking number for this. Additionally, a package from J.Crew due yesterday has not arrived. I reside at [redacted] N La Cholla Blvd, Apt. [redacted], Bldg 28, Tucson, AZ [redacted]. You can reach me at [redacted] or [redacted] I have spent significant time trying to resolve these issues and hope for a prompt resolution to avoid considering alternative delivery options. Thank you for your assistance. Sincerely, DeeDee B. Wood (Dee Barrington)

I am attempting to collect two packages with tracking numbers IZ804E[redacted]60 and IZY39A[redacted]5 originally addressed to me at [redacted] E County HWY 30A, Inlet Beach, FL [redacted]. I was informed by Amazon that the delivery was unsuccessful and directed to contact UPS. After struggling to reach a representative at UPS, I was mistakenly advised to redirect the packages to [redacted] Minnesota Ave in Panama City, causing inconvenience due to distance and closure on weekends. I would prefer UPS to deliver the packages to the house we are renting at 7 Windward Ln, Rosemary Beach, FL [redacted] by today or tomorrow to avoid further delays during our limited stay in Florida. Alternatively, I would consider collecting them from the UPS office closer to Rosemary Beach at [redacted] E Emerald Coast Pkwy Ste B, Inlet Beach, FL [redacted]. I urgently seek clarification on the actual whereabouts of both packages, as the information provided contradicts the UPS website. Your prompt and satisfactory assistance is necessary to prevent further disruptions to my vacation. Regards, J. Cannon.

I am inquiring if you are employed by UPS Delivery Services. An order I placed was scheduled for delivery on Friday the 16th, but we did not receive it even though it shows as delivered on the website. I searched my usual delivery spots like the patio porch, kitchen deck, and living room deck without success. I even searched around the property and in the open garage, but the package was nowhere to be found. This isn't the first time this has happened, and I regret not having the previous driver's contact saved since I believed I would have a new delivery person. Could you kindly provide me with a phone number to connect with one of your supervisors to address this matter?

I have a package that has been at a UPS processing hub in Chula Vista, CA since March 12, [redacted]. They claim the shipping label was illegible even though I provided the correct information. The package contains a repaired blue Nintendo Switch Lite and AC adapter valued at $[redacted].99. I filed a lost package claim but was told there wasn't enough information, which I find puzzling as I provided a detailed description. They also stated they tried to contact me, which is untrue. It's been over a month, and I want the package delivered to the correct address. I'm willing to pick it up myself if needed. I am frustrated with the unprofessional service provided. Tracking number: 1Z978AE[redacted]0.

I scheduled a UPS pickup from my home to return a package to Amazon, but the driver never showed up. I reached out to the customer service line twice at 1-[redacted], but had difficulty understanding the representatives. While they were friendly, the communication barrier made it hard to resolve the issue. The drivers claimed they left a label, which isn't true, as I live in Shippensburg, PA, zip code [redacted]. UPS's recent route changes in the area have caused confusion. The previous driver was great, but the current situation is lacking. Whoever was in charge of these alterations should consider a new role. The virtual assistant on the website was also unhelpful.

I am puzzled as to why my packages are intermittently left at the post office. 1) I did not make that request. 2) I provided my home address. 3) USPS does not conduct home deliveries, contradicting the message indicating they attempted home delivery but left no note. 4) Retrieving parcels is only possible during office hours. 5) Despite multiple drive-bys near my house, the driver consistently opts to leave items at the post office. This mode of delivery was not what I requested, as your records suggest. I understand the current challenges, but I prefer strategizing with a person, not an automated system, to avoid this issue in the future. Many opt for postal service to safeguard their well-being; personally, I would wait an additional day for a proper delivery than face this dilemma. If possible, please contact me, Paula, at [redacted]. Thank you.

I am reaching out from Lenape Elementary at New Paltz Central School District in NY. We regularly face issues with UPS deliveries arriving after 3:00 PM when there is no one available to receive them. It is crucial that packages are delivered by 3:00 PM on weekdays, especially when state testing materials are involved. These materials must be delivered on time to comply with state regulations. The tracking numbers for the pending deliveries are 1Z4E38X[redacted]8 and 1Z4E38X[redacted]4, with an expected delivery time of 7:00 PM today. I will be on site until 4:00 PM, but not later. Kindly ensure the deliveries are made before 4:00 PM today. Your prompt attention to this matter is greatly appreciated.