How to avoid tacked-on insurance charges

GetHuman5039573's customer service issue with UPS from July 2020

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Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
The issue in GetHuman5039573's own words
I paid for my UPS shipment online with my Visa. When my CC statement came it shows a charge that is $** HIGHER and * days LATER than the original amt. When I called Cust Svc they told me that the add'l amt was for value-based insurance which was tacked on at the later date when their billing occured. However we were NEVER informed of this even tho we provided our address, phone*, e-mail, etc. I didn't find out abt this higher charge until I got my CC statement, almost a month LATER.*They shld have mention the insurance charge up front. Is this something new? Or is it deceptive?
No one likes surprises when they open their CC statement.
They should have listed the insurance charge up front or waive (refund) it. The rep told me it's $*.** per $*** so it's no big mystery for UPS to figure out. Or at least notified me on the date it was incurred. Instead of just charging it to my Visa.
I've been a "light" UPS customer for * to * years. I use them because they were recommended by my customers. I've never experienced this problem before.
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Customer service issue
Reported by GetHuman5039573
Jul 7th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 6163 others
0 customers following this


GetHuman5039573 started working on this issue
Jul 7th, 2020 5:06pm