UPS Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about UPS customer service, archive #13. It includes a selection of 20 issue(s) reported December 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My package was sent via UPS Standard Delivery on Friday, November 29, [redacted], with a 1-day transit time, but it has not reached my customer yet. Despite contacting "Customer Service," the package did not arrive as promised. Even the tracking information does not offer any reassurance. I urgently need this shipment for my customer's event scheduled for today. Is there a specific department or person I should reach out to regarding this issue? The tracking number for the shipment is 1Z[redacted][redacted].
Reported by GetHuman4041682 on Wednesday, December 4, 2019 8:13 PM
A delivery was sent to my address at [redacted] Lemaster Ln in Martin, SC, when my actual address is [redacted] Lemaster Lane in Martin. Despite trying to call, I haven't made progress. The UPS driver left the package at the door without knocking. When I reached someone, communication was difficult, and a promised return call never came. I take this matter seriously and intend to resolve it promptly.
Reported by GetHuman-bigprice on Wednesday, December 4, 2019 10:52 PM
A $[redacted] item was thrown into a snow bank at the edge of the road. Despite clear driveways and walkways, upon receiving an email about the package, I discovered it outside. I believe the driver could have placed it near the garage or front steps, or further up the driveway for safety. Fortunately, the item was not stolen. I hope for better effort from your drivers in the future.
Reported by GetHuman4045055 on Thursday, December 5, 2019 12:46 PM
My parcel was shipped via 2nd-day air on Monday. According to the tracking information, it was delayed on 12/4 with a late trailer at 6 AM, then marked as received by UPS at 11:43 AM. However, it was not out for delivery on the same day as expected. Today, it's finally out for delivery (a day late) and requires a signature. I would appreciate a 2-3 hour delivery window as I have other commitments today. Please confirm the delivery schedule promptly.
Reported by GetHuman4045145 on Thursday, December 5, 2019 1:16 PM
I have the invoice number for my package. UPS informed me that it would be delivered on December 4th. However, on the night of December 3rd, I found a UPS tag on my door instructing me to pick up the package at a CVS access point. Upon arriving there, I discovered that they never received the package. Subsequently, I received another tag on my door stating that I missed a home delivery and to go back to the access point. After visiting the access point again, the package was still not located. I have attempted to contact UPS multiple times, but have been unable to reach a representative. I am concerned about the whereabouts of my package.
Reported by GetHuman4045310 on Thursday, December 5, 2019 2:01 PM
I am having issues with UPS regarding the delivery of my package. The information provided is inaccurate, stating that the package was delivered to "CVS store #1[redacted] Georgia Avenue NW Washing DC [redacted]". This is the wrong address for the store, and they haven't received my package as stated.
Reported by GetHuman4046477 on Thursday, December 5, 2019 4:58 PM
I delivered a package with tracking number 1Z17R06A[redacted] to the UPS Store located at [redacted] W. Ray Rd STE #6 in Chandler, AZ yesterday at 11:17 a.m. The proof of delivery form was signed by DHAKL. When I went to pick up my package later that day, the staff was unable to locate it. They mentioned that they do not scan each item individually due to receiving multiple packages at once. Today, I called to follow-up on my package, and was informed that they need to check with the driver to see if the package is still in the truck. Please advise on the status of my package.
Reported by GetHuman4047228 on Thursday, December 5, 2019 6:48 PM
My package was lost by UPS. It was crucial for me, and now it's sold out with the seller. The expected delivery was Monday, 12/2. UPS mentioned it reached the Baldwin Park facility but is now labeled as "lost." This is the third time this has occurred at this location within a year. I fear my parcels might be taken. How can you assist me? Tracking #1zew3573yw[redacted]5 Arlyne N. [redacted] Lotus Circle San Dimas, CA [redacted]
Reported by GetHuman-arlynedl on Thursday, December 5, 2019 8:27 PM
My package supposedly arrived at 11:54 am, but I can't locate it. This is a recurring issue as we're also missing another delivery that UPS stated couldn't be completed due to nobody being home, despite my husband being home constantly. He was at home when a notification came through about the failed delivery attempt. It seems they didn't even attempt to deliver it.
Reported by GetHuman-mikalach on Thursday, December 5, 2019 11:09 PM
Yesterday at 7:23 p.m., UPS claimed to have delivered tracking number 1ZA7810W3A[redacted]6 to my address at [redacted] East Pleasant Run Road, Cedar Hill, Texas. However, despite setting my delivery preferences for packages to be left at the rear door, the driver left it at the front door instead. Despite being home and checking both doors promptly after the notification, the package was nowhere to be found. There are no hindrances preventing access to the rear door. It is evident that the package was either misdelivered or stolen. The requirement to wait 24 hours before filing a claim is unreasonable when the fault lies with UPS for mishandling the delivery. This package contained a birthday gift for my sister, adding to my frustration with this situation. Jacque Pogue
Reported by GetHuman4052353 on Friday, December 6, 2019 5:01 PM
My package seems to have gone missing and has been rerouted multiple times from where it was sent. After checking the tracking details and talking to the UPS store expected to receive it, I suspect the delivery scan may not have been accurate due to the driver's negligence or lack of competence. I am on a tight schedule and urgently need the items in the package for work. If I can't get the package promptly, I request a complete refund for all expenses incurred for buying and shipping it.
Reported by GetHuman4053343 on Friday, December 6, 2019 7:30 PM
My package was marked "Out for delivery" on December 2nd. I tracked it and found out delivery was attempted after 11 PM. It was eventually delivered on December 3rd in the morning, but not by a UPS van. Another delivery was marked "Out for delivery" on December 5th, but it did not arrive. Tracking showed a delivery attempt just before 10 PM that day and as of 6:38 PM on December 6th, it still hasn't arrived. I have security cameras, and no delivery vehicle has been recorded, nor have any delivery notes been left. I'm frustrated and confused about what's happening.
Reported by GetHuman-ectot on Friday, December 6, 2019 11:39 PM
I made a purchase on Amazon on December 3rd, with an expected delivery date of December 5th. Unfortunately, there was a delay at the East Alton, IL center, and I was informed that my package would arrive on Monday, December 9th. However, this morning at 4:56 am, I received an email stating my package would be delivered today. Despite the tracking number showing the item out for delivery all day, it is now 8:30 pm with no sign of the package. I am eagerly awaiting its arrival. Could someone please provide an update on when I can expect my delivery? Tracking Number: 1Z6A[redacted][redacted]
Reported by GetHuman4055308 on Saturday, December 7, 2019 2:28 AM
A woman in California, MD found my empty iPhone box on 12/04/19. She contacted the St. Mary's County Sheriff's Department, case #[redacted], where Deputy Forinash #[redacted] handled the call. The Sheriff's Department is keeping all packaging as evidence, and I am unsure when it will be returned. Verizon sent me the tracking # 1ZY[redacted][redacted]. I would like UPS to replace my iPhone, bought with a special deal offering a $[redacted] credit for my trade-in. Unfortunately, this deal is no longer available, making a replacement more costly for me.
Reported by GetHuman4057390 on Saturday, December 7, 2019 3:45 PM
I have made several purchases on Mercari, and they are all supposed to be delivered by UPS. One of my orders shows as delivered, but I have not received it even though more than 8 hours have passed since the delivery time. Additionally, I am still waiting on two other orders scheduled for delivery today. I have tried contacting UPS customer service over the phone, but I have been unable to speak to a representative as the automated system was not helpful. I am simply hoping to receive my packages promptly.
Reported by GetHuman4058838 on Saturday, December 7, 2019 8:39 PM
I would like to discuss an issue regarding a package that was left near our mailbox on the street, making it vulnerable to theft. A concerned neighbor alerted us about its location, and we agree that it was irresponsibly placed there. Our home has a covered porch, and the street is at a distance, so there was a more secure option. The thought of dealing with the hassle of a missing package and the subsequent dispute process is distressing. Kindly contact us at [redacted] to address this matter directly. Thank you. - Maria or David.
Reported by GetHuman4059376 on Saturday, December 7, 2019 11:07 PM
I recently placed an order with Newegg for multiple items, and according to the tracking, they were delivered. Upon checking with the leasing office where the UPS driver left a note indicating the delivery, I found that all items except for one were received. The staff at the office were unhelpful in locating the missing item, as it was accepted by someone unknown to me. I am currently faced with the frustrating option of having to contact them via phone, but the wait time seems to be at least thirty minutes.
Reported by GetHuman4059555 on Sunday, December 8, 2019 12:08 AM
I am currently tracking my package online. It was supposed to arrive by the end of today but there seems to be some confusion. According to the shipping progress, it was delivered yesterday at 11 am to a female customer. However, I was not home at that time and the package was not received by my apartment's office either. I am unsure which information is accurate. The package was originally scheduled to be delivered on 12/5/19.
Reported by GetHuman4060227 on Sunday, December 8, 2019 4:17 AM
I am seeking clarification regarding tracking number 1ZR3Y[redacted][redacted] from shopflashsale.net. Can you please verify if the package associated with this tracking number was delivered to [redacted] Colby Ave, [redacted], Everett, WA? Despite the status showing delivered, I haven't received it, and the weight discrepancy (12 pounds instead of 4 pounds) raises concerns. Upon discovering that shopflashsale.net is fraudulent, I am eager to confirm that the package wasn't sent to my address, allowing me to inform PayPal for a refund due to being a victim of a Black Friday scam. Reports from the PayPal community suggest this scam tactic is known, where scammers exploit a tracking number loophole. Following their advice, I promptly filed a dispute and seek to ensure PayPal is aware that the package hasn't reached my address. Your assistance in resolving this matter is much appreciated.
Reported by GetHuman-marchukp on Monday, December 9, 2019 9:53 AM
I am looking into whether UPS offers training for CDL-A drivers and the procedures involved. I am also attempting to discover if there are permanent job opportunities in my local area. The website is lacking specificity and mainly displays international positions rather than local vacancies. It should provide more tailored and user-friendly information. Additionally, the contact page is overly restricted, focusing only on shipping issues for customers. I was hoping to access information regarding employment and education but found it challenging.
Reported by GetHuman-roadso on Monday, December 9, 2019 4:59 PM

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