I had a ups driver strike and bend up my gutters on my building. I did not see him do i...

GetHuman-chinatx's customer service issue with UPS from September 2019

Help with my UPS issue
First: share to improve GetHuman-chinatx's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-chinatx may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
The issue in GetHuman-chinatx's own words
I had a ups driver strike and bend up my gutters on my building. I did not see him do it and I don't have cameras. there is brown pain on my gutters and a big white mark on the passenger side of the truck. when I noticed the gutters I called the the customer service number and they forward me to the local store to talk to Mary. I spoke to mary who said she would have the supervisor Johnathan come and take pictures and look at the truck and talk to the driver. he did come and take pictures and said that he would be back in touch with me. he never called back. I called him and he said that it was up to liberty mutual insurance to handle the claim but could not give me a contact number. he also said that he would have blake which is another supervisor call me back but never did. I called again and Johnathon became rude and said that all of this was above his pay grade and would have to speak to Blake. blake never called back. I called the customer support again and they said that the case had been resolved or dismissed. I told her that it had not and she said that she would open it again and to call the local store again. when I called again I was told to speak to corey and he put me on hold and Will got on the line. He said that he had been on FMLA for * months and just got back and all of this was thrown in his lap. He said that he would figure it out and would call me back. after that week and he did not call back, I called there last tuesday and they said that Will was on vacation Until Monday (today). I called today and he is off again for a personal day. I called the customer service again today and they said that a supervisor would call me at *** pm. It is now *** and no call. The driver did not report the accident because he did not realize that he struck the gutter. I believe him because he did not hit the building-just the gutter. he drove the truck here and parked it next to the gutter and the scratches on his truck and the brown paint on my gutters line up perfectly. he said that definitely that truck hit the gutter. All I want is my gutter fixed. I can see that customer service is not a priority with the local store. I would like to see some resolution. I will contact a lawyer or small claims myself if not. I know there is alot of documentation there about this. It is now *** and no call. the fix is to repair the gutter
fix the gutter
I have continued to call the local facility. they say now it is turned over to security. still no response
I have an issue with UPS too
How GetHuman-chinatx fixed the problem
We are waiting for GetHuman-chinatx to fix the problem and share the solution with the rest of us customers.
Please help with my UPS issue
Do you have a customer issue as well?
We can help you get UPS's attention and get better help faster. Tap below to get started.
Having UPS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

UPS

Customer service issue
Reported by GetHuman-chinatx
Sep 9th, 2019 - 11d ago
I have an issue with UPS too
Not resolved
Seen by 14 customers so far
Similar issue to 10876 others
0 customers following this
Timeline
GetHuman-chinatx started working on this issue
Sep 9th 10:17pm
GetHuman-chinatx indicated the issue is not fixed yet.
Sep 11th 1:44pm
GetHuman-chinatx indicated the issue is not fixed yet.
Sep 11th 1:48pm
GetHuman-chinatx indicated the issue is not fixed yet.
Sep 11th 5:30pm
GetHuman-chinatx indicated the issue is not fixed yet.
Sep 12th 2:44pm
GetHuman-chinatx indicated the issue is not fixed yet.
Sep 13th 2:03pm
GetHuman-chinatx indicated the issue is not fixed yet.
Sep 13th 2:06pm