I paid $** extra to have my package shipped to me yesterday by end of day residential...

GetHuman1697420's customer service issue with UPS from December 2018

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The issue in GetHuman1697420's own words
I paid $** extra to have my package shipped to me yesterday by end of day residential. I called * times yesterday and was given strange info each time. I was promised by some that it would be there by *pm, another *pm, and finally at **pm, I was promised I would be called by corporate by *am this morning. No one called. STILL don't have my package. I called three times today, was promised *** times that local corporate would call me. I gave them three numbers where they could reach me. MY PHONE HAS NOT RANG ONCE. I HAD SO MUCH RIDING ON THIS. NOw, i have to pay late fees to multiple companies AND went below zero in my checking account. PLUS now my shipment shows its in NJ. So, tell me, how does it go from saying its on the delivery truck in OMaha ALL day yesterday to this morning, saying its in NJ. IT was lies. I am starting an investigation with the BBB. I put my trust in UPS and now I am screwed.
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UPS

Customer service issue
Reported by GetHuman1697420
Dec 5th, 2018 - 2 mons ago
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Timeline
GetHuman1697420 started working on this issue
Dec 5th, 2018 8:08pm