My package was shipped from China, Worth more than $***, and the shipping agency from C...

GetHuman-baveave's customer service issue with UPS from November 2018

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The issue in GetHuman-baveave's own words
My package was shipped from China, Worth more than $***, and the shipping agency from China didnt purchase the package insurance for me. **UPS Tracking number: *Z*A*T************ ***Tracking status shows in transit *****, and shows will deliver ***** end of day. In Transit from Baldwin Park, CA, United States. *(One werid thing : Baldwin Park is not the area should deliver the package in my city, normally UPS Ontario Deliver all my UPS package to my city.)***But ***** night, didnt get the package and tracking status didnt update anymore.**I contacted UPS live chat ***** *:**pm, they said the package might lost, and create a claim for me, said investigation team will look through the package.******* *:**pm, tracking information updated, said arrival scan in March Air Reserve Base, CA, United States**After * days, *****, said they could not find it. Attempt to close the investigation.**I contacted UPS live chat again *****, they told me they already look through everywhere, but found nothing. *I asked is it possible stole by someone, the UPS staff said it is impossible, It is lost IN TRANSIT. ***For me, I dont think they really put effect into the investigation, I think they didnt do as much as they can do. Maybe because my package didnt buy the insurance or its not so expensive.**My package is a **lbs big box, should be very easy to seen and I do not think it will just disappear for no reason.**I want to get my package back.
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UPS

Customer service issue
Reported by GetHuman-baveave
Nov 3rd, 2018 - a mon ago
I have an issue with UPS too
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GetHuman-baveave started working on this issue
Nov 3rd 11:52pm