My name is Nathan Rivera, my tracking number is *Z***RE*YW**********i know its a surepo...

GetHuman-proficie's customer service issue with UPS from October 2018

4 views | 3229 similar | 0 following
Help with my UPS issue
Next: our robot will wait on hold for GetHuman-proficie to get a UPS rep on the line!
Always use the GetHuman Phone to call UPS. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-proficie's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-proficie may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
The issue in GetHuman-proficie's own words
My name is Nathan Rivera, my tracking number is *Z***RE*YW**********i know its a surepost delivery, but i would like it to not leave the ups facilty when it arrives near me for its last delivery to UsPs. I just want to pick it up fron *** wayside avenue in West Springfield before it leaves there. It saves you sending the driver out needlessly and saves me having to wait for it to arrive at usps to THEN get delivered by them. It would make this so much easier. There has to be a way for someone to get the message to this facility(*** wayside avenue) That When My Package Gets There To Please Hold It there for me to pick up. I shouldn't have to pay a FEE for someone to communicate about holding a package for pickup. All of the supervisors at the call center i called * times said they couldnt help me and werent helpful. They kept saying, well the customer ordered it this way so this is all we can do. But, I am the customer and had a simple *request. The supervisor on duty said his name was Tom and didnt allow me to file a complaint claming "There is no problem so theres nothing to resolve." He was not helpful or understanding, and didnt care that I wasnt happy or about how i felt at all, even though i was clear in my diapleasure. Terrible experience. Please help me file a complaint.

GetHuman-proficie did not yet indicate what UPS should do to make this right.

How GetHuman-proficie fixed the problem

We are waiting for GetHuman-proficie to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UPS customer problems.
How Do I Track My Ups Package?How Do I Let Ups Know About My Missing Delivery?How Do I Change a Ups Shipping Address?What Do I Do If My Ups Package Says "Delivered" but I Don't Have It?
Do you have a customer issue as well?
We can help you get UPS's attention and get better help faster. Tap below to get started.
Having UPS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-proficie fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-proficie
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3229 others
0 customers following this


GetHuman-proficie started working on this issue
Oct 22nd, 2018 9:10pm