Beyond frustrated with UPS service

GetHuman-dalter's customer service issue with UPS from October 2018

2 views | 2980 similar | 0 following
Help with my UPS issue
First: share to improve GetHuman-dalter's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-dalter to get a UPS rep on the line!
Always use the GetHuman Phone to call UPS. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-dalter may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
The issue in GetHuman-dalter's own words
I've been calling ever day for * days, trying to get a package delivered. **I was home for the *st attempt on **** but the driver did not ring the bell and I saw them drive away. The MyChoice settings say to leave the package at the front door along with a gate code. Every time I call the CSR acknowledges the problem and promises the package will be left the next day and that I will receive a call back from the supervisor*manager of the local center. **After * days of calling no package and no calls back as promised, I called for the *th time and talked to a supervisor. They acknowledged that the local center is unresponsive and says they will try another channel of communications and promises a call back and the package delivered the following day. I do receive a voice mail from the center on **** apologizing and acknowledging that the MyChoice settings should instruct the driver to leave the package and that it will be left on ****.**It is now **** and the package was not delivered today and is being sent back to the shipper. I called for the *th time and talked to a supervisor who apologized and tried to reach the Orlando center but no one answered again. **At this point, I don't know if I just need to keep calling every day for the rest of my life? I am BEYOND frustrated. This continues to be an issue and it seems there is a problem with the local delivery staff here in Orlando. The customer service has been horrible with lack of follow up and no way to directly contact ANYONE.**Tracking number: *Z****************

GetHuman-dalter did not yet indicate what UPS should do to make this right.

How GetHuman-dalter fixed the problem

We are waiting for GetHuman-dalter to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UPS customer problems.
How Do I Track My Ups Package?How Do I Let Ups Know About My Missing Delivery?How Do I Change a Ups Shipping Address?What Do I Do If My Ups Package Says "Delivered" but I Don't Have It?
Do you have a customer issue as well?
We can help you get UPS's attention and get better help faster. Tap below to get started.
Having UPS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-dalter fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-dalter
Oct 10th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2980 others
0 customers following this


GetHuman-dalter started working on this issue
Oct 10th, 2018 1:31am