Medication, (Latanaprost, med for glaucoma), was left at end of driveway, ***** Whiteho...

GetHuman-whfmama's customer service issue with UPS from August 2018

1980 similar
0 following
Help with my UPS issue
First: share to improve GetHuman-whfmama's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-whfmama to get a UPS rep on the line!
Always use the GetHuman Phone tocall UPS. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-whfmama may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
The issue in GetHuman-whfmama's own words
Medication, (Latanaprost, med for glaucoma), was left at end of driveway, ***** Whitehouse Farm drive, Beaverdam, VA ***** sometime after * pm Wednesday afternoon (*-**-****), not noticed by me until Thursday am. Medication needs to be kept cold in very hot weather. It was shipped with ice packets which had melted. Not sure if meds good. Want to know why UPS driver did not deliver to doorstep as we were home. My driveway is lined by trees, but branches kept cut so oil truck, UPS, or other trucks with deliveries can come down drive. No complaints by anyone else making deliveries. Was your UPS delivery person lazy or running late with deliveries?. This is a concern for me since this is a medication which must be kept cold.
GetHuman-whfmama did not yet indicate what UPS should do to make this right.
I have an issue with UPS too
How GetHuman-whfmama fixed the problem
We are waiting for GetHuman-whfmama to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common UPS customer problems.
How Do I Track My Ups Package?How Do I Let Ups Know About My Missing Delivery?How Do I Change a Ups Shipping Address?What Do I Do If My Ups Package Says "Delivered" but I Don't Have It?
Do you have a customer issue as well?
We can help you get UPS's attention and get better help faster. Tap below to get started.
Having UPS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-whfmama fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-whfmama
Aug 16th, 2018 - a yr ago
I have an issue with UPS too
Not resolved
Seen by 2 customers so far
Similar issue to 1980 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-whfmama started working on this issue
Aug 16th, 2018 2:01pm