Medication, (Latanaprost, med for glaucoma), was left at end of driveway, ***** Whiteho...

GetHuman-whfmama's customer service issue with UPS from August 2018

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The issue in GetHuman-whfmama's own words
Medication, (Latanaprost, med for glaucoma), was left at end of driveway, ***** Whitehouse Farm drive, Beaverdam, VA ***** sometime after * pm Wednesday afternoon (*-**-****), not noticed by me until Thursday am. Medication needs to be kept cold in very hot weather. It was shipped with ice packets which had melted. Not sure if meds good. Want to know why UPS driver did not deliver to doorstep as we were home. My driveway is lined by trees, but branches kept cut so oil truck, UPS, or other trucks with deliveries can come down drive. No complaints by anyone else making deliveries. Was your UPS delivery person lazy or running late with deliveries?. This is a concern for me since this is a medication which must be kept cold.
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UPS

Customer service issue
Reported by GetHuman-whfmama
Aug 16th, 2018 - a yr ago
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GetHuman-whfmama started working on this issue
Aug 16th, 2018 2:01pm