A "fill in" driver claimed to deliver a package to us today. They even fraudulently us...

GetHuman-lstriebe's customer service issue with UPS from August 2018

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The issue in GetHuman-lstriebe's own words
A "fill in" driver claimed to deliver a package to us today. They even fraudulently used my name saying that I signed for said package even though they never delivered it. Thankfully we have cameras outside our building showing the driver drove right on past us and never stopped to deliver to us. The person expecting the package called and complained and the driver came back * hours later with excuses and when I confronted him about signing my name he had even more excuses how he entered it in wrong because he thought we were a suite not a Stop etc., instead of getting out of the truck to ask if we were the address he wanted. Our Address is right on our building, mailbox and door! He forged my acceptance of the package! I was held accountable until we tracked it down on the cameras. This is unacceptable and this type of thing happens every time our normal UPS driver is on vacation or out. We want something done about this.
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Customer service issue
Reported by GetHuman-lstriebe
Aug 13th, 2018 - a yr ago
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GetHuman-lstriebe started working on this issue
Aug 13th, 2018 7:52pm