UPS driver doesn’t wait or knock. He just puts the notice that no one is home. Come get it. Then they close their “alternative location”

GetHuman859078's customer service issue with UPS from July 2018

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The issue in GetHuman859078's own words
Get my medication. ... A pharmacy sent medication to me via UPS, for which I paid an enormous fee. I and my husband were home all day. At *:** p.m., I opened my door where the UPS deliverer slapped his “sorry you weren’t here”note on my screen door. The note said that I could pick up my package “usually” by one on the next business day. This would be Saturday in Dallas. I started calling by *:**, but it was not there. (InfoNotice ***** **** *** *). I called your call center in SE Asia apparently who was “very sorry” and made out a trouble ticket**-***-***-***** and told me someone would call me back in an hour. Guess what? They didn’t. It was now *:** pm CST, and the pick point would close at *:**. I called again and spoke to someone whose job it was to stall me and apologize. Apparently, you can not escalate a call because this woman was single-handedly supervising *** workers, while talking to me. No other supervisors were available—she was it. The bottom line is that for an exorbitant price for non-service, I will not get the antibiotic for my kidney infection I was supposed to get on Friday, until Monday, maybe. This is the third time this incompetence has affected me. If you can’t deliver on time, why won’t you advise your customers? This particular incident isn’t about missing a consumer delivery. It has health consequences for me. Tell your moronic employees I don’t need or want insincere apologies. I want what you promise— on time deliveries. I am an insignificant individual, but I will tell everyone I know how you are unable to keep your word and to beware of using you. Dorothy Berger, ***-***-****
They seem to think saying “they’re very sorry” from *,*** miles away mitigates the problem. I could have driven *** miles and gotten the medication I needed on time. What service are they providing?
I want the charges refunded and for UPS to provide the service they say they will.
Irrelevant—I paid for the service. I want what they were paid to provide.
I tried to escalate the call, but they ridiculously said there was no one else to talk to except a CSA *,*** miles away. What a joke they are. In the future, I’ll just drive and tell one I know how incompetent UPS is. This is my *rd experience like this.
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UPS

UPS delivery
Customer service issue
Reported by GetHuman859078
Jul 7th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 1228 others
0 customers following this
Items needed
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Full name
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Email address on account

Timeline

GetHuman859078 started working on this issue
Jul 7th, 2018 10:10pm
GetHuman859078 indicated the issue is not fixed yet.
Jul 8th, 2018 11:17pm
GetHuman859078 indicated the issue is not fixed yet.
Jul 8th, 2018 11:30pm
GetHuman859078 indicated the issue is not fixed yet.
Jul 8th, 2018 11:31pm

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