Driver ignored all instructions!

GetHuman815980's customer service issue with UPS from June 2018

Help with my UPS issue
The issue in GetHuman815980's own words
I was trying to get a package delivered to my apartment front door because I can't get down the stairs. ... *Z**X**X**********. No outstanding package at this time* complaint about ignored delivery instructions. THE DRIVER DID NOT FOLLOW ANY INSTRUCTIONS HE WAS GIVEN and left me high and dry! *Driver was instructed by shipper to ring my doorbell. I then spent an hour on your website trying to find a way to add "wait to be buzzed in and bring up to MY front door on the second floor." I am ill and weak and cannot get down the stairs. "Ednalyn" (live chat) assured me that she had entered the instructions. She said the driver would call me that night* he didn't. Next day he left the package in my lobby WITHOUT EVEN RINGING THE BELL, much less bringing it up as I was told he would do!! Can you tell me why my instructions were completely ignored?
This was especially frustrating because YOUR DRIVER COMPLETELY IGNORED ALL INSTRUCTIONS, causing me great distress.
Make it right by adding my instructions as a general, permanent request from now on.
I've tried to use this website, and it is ******* ****!!!!!!!!!!!!
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Customer service issue
Reported by GetHuman815980
Jun 24th, 2018 - 6 mons ago
I have an issue with UPS too
Seen by 7 customers so far
Similar issue to 1005 others
0 customers following this
Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account
GetHuman815980 started working on this issue
Jun 24th 5:37pm
GetHuman815980 indicated the issue is not fixed yet.
Jun 25th 5:17pm