I was trying to get a package delivered to my apartment front door because I can't get down the stairs. ... *Z**X**X**********. No outstanding package at this time* complaint about ignored delivery instructions. THE DRIVER DID NOT FOLLOW ANY INSTRUCTIONS HE WAS GIVEN and left me high and dry! *Driver was instructed by ****pper to ring my doorbell. I then spent an hour on your website trying to find a way to add "wait to be buzzed in and bring up to MY front door on the second floor." I am ill and weak and cannot get down the stairs. "Ednalyn" (live chat) ***ured me that she had entered the instructions. She said the driver would call me that night* he didn't. Next day he left the package in my lobby WITHOUT EVEN RINGING THE BELL, much less bringing it up as I was told he would do!! Can you tell me why my instructions were completely ignored?
This was especially frustrating because YOUR DRIVER COMPLETELY IGNORED ALL INSTRUCTIONS, causing me great distress.
Make it right by adding my instructions as a general, permanent request from now on.
I've tried to use this website, and it is ****ING ****!!!!!!!!!!!!