I am trying to locate a package that was to be delivered a an anniversary gift to us and it was to arrive * days ago.

GetHuman766145's customer service issue with UPS from June 2018

Help with my UPS issue
The issue in GetHuman766145's own words
Receive a gift sent to us. * days ago, it was supposed to have been delivered. ... UPS package MI******S********, can not be found. Was to be delivered on May **st. The UPS package was given to USPS in Hazelwood, MO which is not my post office and now it can not be tracked.
This is frustrating because my daughter sent this as an anniversary gift and we did not receive it. She lives out of the country and can not track package.
Find it and deliver to my home as it was supposed to be.
I use UPS a lot because the company is excellent, however it looks like at some point the package was given to USPS.
I've called, tried tracking with the number and said the wait time was * hours and ** minutes...that is the unheard of!
I have an issue with UPS too
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UPS

Track lost package
Customer service issue
Reported by GetHuman766145
Jun 9th, 2018 - 6 mons ago
I have an issue with UPS too
Fixed
Seen by 14 customers so far
Similar issue to 297 others
0 customers following this
Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account
Timeline
GetHuman766145 started working on this issue
Jun 9th 12:43pm
GetHuman766145 indicated the issue is not fixed yet.
Jun 9th 3:22pm
GetHuman766145 indicated the issue is not fixed yet.
Jun 9th 3:48pm
GetHuman766145 indicated the issue is not fixed yet.
Jun 9th 7:46pm
GetHuman766145 indicated the issue is not fixed yet.
Jun 9th 8:52pm
GetHuman766145 indicated the issue is not fixed yet.
Jun 10th 4:59pm
GetHuman766145 indicated the issue is not fixed yet.
Jun 16th 5:58am
GetHuman766145 indicated the issue is not fixed yet.
Jun 17th 7:43pm