Tracking. Package to alternate location, not there?

GetHuman750296's customer service issue with UPS from June 2018

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Help with my UPS issue
Before contacting them, items GetHuman750296 may need:
Tracking number, Destination of shipment, Origin of Shipment, Full name, Billing address, and Email address on account
GetHuman750296's next move: have a UPS rep call.
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The issue and preferred resolution, in GetHuman750296's own words:
The problem I ran into: Tracking. Package to alternate location, not there?
I trust that UPS will make this right and come up with a resolution that is fair.
Help with my UPS issue
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UPS

Customer service issue
Reported by GetHuman750296
Jun 4th, 2018 - 2 mons ago
I have an issue with UPS too
Not resolved
Seen by 1 customer so far
Similar issue to 541 others
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Timeline
GetHuman750296 started working on this issue
Jun 4th 10:24pm