Sent a shipment but did not see it was missing a commercial invoice as when I first sen...

GetHuman-eddymead's customer service issue with UPS from May 2018

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The issue in GetHuman-eddymead's own words
Sent a shipment but did not see it was missing a commercial invoice as when I first sent it to Canada I do not recollect having to do this. Now it is being sent back to my sender address of which im back in the United Kingdom now. Why is it not possible I simply am able to fax the invoice to them. Now have I been charged for the shipment being VOID and will have to pay again to try the same process. Well done for caring about your customers, it truly shows.
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UPS

Customer service issue
Reported by GetHuman-eddymead
May 1st, 2018 - a yr ago
I have an issue with UPS too
Not resolved
Seen by 2 customers so far
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Items needed
Tracking number
Destination of shipment
Origin of Shipment
Full name
Billing address
Email address on account
Timeline
GetHuman-eddymead started working on this issue
May 1st, 2018 11:00am