You have left my parcel at a shop that is never open when they say they are, and you au...

GetHuman-mernst's customer service issue with UPS (UK) from March 2019

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The issue in GetHuman-mernst's own words
You have left my parcel at a shop that is never open when they say they are, and you automated system cant seem to grasp the concept of the number *. *** days in a row i have comr to collect according to the times both you and google advertise, all * times it has been closed. Was due to open ** minutes ago, shutters are still down.**This is disgraceful service, and im shocked that UPS manages to stay in business in the UK if this is their business model. I rccomend you stop cutting back on staff and replacing them with automated services that dont work - actually employ some people.
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Customer service issue
Reported by GetHuman-mernst
Mar 13th, 2019 - 5 mons ago
I have an issue with UPS (UK) too
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Seen by 4 customers so far
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GetHuman-mernst started working on this issue
Mar 13th 10:19am