I ordered a product from Germany for delivery to my home address in the UK. Your track...

GetHuman2149700's customer service issue with UPS (UK) from February 2019

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Who made the purchase and Tracking number
The issue in GetHuman2149700's own words
I ordered a product from Germany for delivery to my home address in the UK. Your tracking number is *Z**X*X***********. After a over a week's wait for confirmation of a delivery date, your tracking service now says the package has been returned from your warehouse in Stoke to the sender. What is going on? Please advise as a matter of urgency, as I have now paid for something that I haven't received.
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UPS (UK)

Customer service issue
Reported by GetHuman2149700
Feb 6th, 2019 - 4 mons ago
I have an issue with UPS (UK) too
Not resolved
Seen by 2 customers so far
Similar issue to 285 others
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Timeline
GetHuman2149700 started working on this issue
Feb 6th 8:59pm