I purchased a item online, but it was very bad quality. *The company sent me a return l...

GetHuman-tim_byle's customer service issue with UPS (UK) from September 2018

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I purchased a item online, but it was very bad quality. *The company sent me a return label (p*p), and I posted it via ups ** weeks went by, and ups then delivered my parcel back to me, and I'm confused as to why this has happened. *I need to send it back, as I need the refund, but their policy states it has to be done within ** days of receiving it I be first place. *Please help. *Many thanks *Tim Byles
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UPS (UK)

Customer service issue
Reported by GetHuman-tim_byle
Sep 19th, 2018 - 6 mons ago
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GetHuman-tim_byle started working on this issue
Sep 19th, 2018 12:59pm