I received * bills from the provider. One for date of date of service...

GetHuman1350201's customer service issue with UMR from October 2018

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The issue in GetHuman1350201's own words
I received * bills from the provider. One for date of date of service - ********* - ********* from Saint Peters University Hospital and the bill is for amount ***$. The name of the patient is Binita Shah**Second - for statement date ********* for patient Tia Shah . the amount if ****. I was told my insurance covers the whole bill then why did I receive these bills in mail. I have also not received my benfits eligibility from UMR to verify these are the correct claims and i need to pay. **Also, I would like to speak to UMR customer service rep on phone and I cant connect to them. There is no option to speak to them. I have called these names:***)***-***-**** **) *** *** ******)***-***-****
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UMR

Customer service issue
Reported by GetHuman1350201
Oct 15th, 2018 - 2 mons ago
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Items needed
Name
Member ID
Billing address
Phone number
Email address
Last 4 of Social Security Number
Timeline
GetHuman1350201 started working on this issue
Oct 15th 7:36pm