I received a mail from UMR that has a column that states that “Provider may bill you...

GetHuman859337's customer service issue with UMR from July 2018

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The issue in GetHuman859337's own words
I received a mail from UMR that has a column that states that “Provider may bill you”. But in the Note Section it states that “provider negotiated discount. You are not responsible for this amount. This is a high defuctable plan.” I am just confused, if I need to pay the total amount or not. *I also called my Providers office and asked if I have any unpaid services * days before i received the Mail from UMR. They told me I have none. *If I need to pay the total amount. Do I have to pay it directly from UMR or can I just go to my provider’s office and present what the mail that I received from UMR? Because it states here that I might pay *** dollars, while my doctor’s office told me I have no unpaid services.

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UMR

Customer service issue
Reported by GetHuman859337
Jul 8th, 2018 - 5 years ago
I have an issue with UMR too
Fixed
Seen by 3 customers so far
Similar issue to 53 others
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Items needed
Name
Member ID
Billing address
Phone number
Email address
Last 4 of Social Security Number

Timeline

GetHuman859337 started working on this issue
Jul 8th, 2018 12:17am
GetHuman859337 indicated the issue is not fixed yet.
Jul 8th, 2018 6:01am
GetHuman859337 confirmed the issue is fixed. Hooray!
Jul 8th, 2018 6:01am