I received my package and there was two broken eyeshadow pallets spilled all over my en...

GetHuman-delreali's Complaint issue with ULTA.com from November 2020

Help with my ULTA.com issue
First: share to improve GetHuman-delreali's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-delreali may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-delreali's own words
I received my package and there was two broken eyeshadow pallets spilled all over my entire order!!! Which wasn’t a small order. These were supposed to be Christmas gifts and now they’re ruined. I want a refund on everything or completely new items. THAT ARE NOT damaged!!!

GetHuman-delreali did not yet indicate what ULTA.com should do to make this right.

How GetHuman-delreali fixed the problem

We are waiting for GetHuman-delreali to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get ULTA.com's attention and get better help faster. Tap below to get started.
Having ULTA.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman-delreali
Nov 24th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 337 others
0 customers following this


GetHuman-delreali started working on this issue
Nov 24th, 2020 10:14pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians