I contacted ulta by phone about two item that was broken in a replacement they sent and...

GetHuman-daynalaf's Complaint issue with ULTA.com from December 2019

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The issue in GetHuman-daynalaf's own words
I contacted ulta by phone about two item that was broken in a replacement they sent and they said that they will be in touch with me by Tuesday. I have made five orders and every single one the colorpop eyeshadow has came broken and I’m so stressed because they keep coming broken! This order and other items were a gift for someone and they aren’t going to deal with me until Tuesday about the replacement coming broken? I can provide pictures of they and anything else! They are a gift for my sister and I can’t give her broken eyeshadow! It is not my fault that everything I receive keeps arriving broken.

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ULTA.com

Complaint issue
Reported by GetHuman-daynalaf
Dec 20th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 160 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-daynalaf started working on this issue
Dec 20th, 2019 11:27pm