I went into Ulta, Store ****, today (*******) to use my birthday free gift coupon and...

GetHuman3678077's Complaint issue with ULTA.com from September 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3678077's own words
I went into Ulta, Store ****, today (*******) to use my birthday free gift coupon and my birthday $** off coupon on a $** purchase, before it expires tonight at **:**pm.**The link to my coupon kept saying sorry unavailable, and the cashier did nothing to help, so I could use both coupons. She didn't even try to get a manager or anything. I have not used the coupons at all, and really wanted to use them before they expired. It really irked me that the cashier could have cared less about trying to resolve the issue.**I would like to get my free Nars Lipstick and either get $** refunded off of my receipt from today, or have the coupon reissued, so i can use it.**Transaction ***** at store number *** (Crosshill Market location in Columbia SC). my Member ID is ************* and my phone number is *** *** **** if you need to pull up my account, to prove my birthday was last week.**Normally, I don't complain. But the cashier was rude and I do spend a decent amount of money with Ulta throughout the year- enough to remain platinum each year- so i look forward to my birthday coupon and free gift, and would like to be able to use both coupons.**Also, I don't think she asked for my phone number to get my points. so for my transaction today, transaction ****, can you please ensure i get the correct amount of points? I should have *x the birthday points, *x the points for being platinum and *x the points on the Nyx item that i bought. I don't see any points earned on my receipt and it has not updated on my App.

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ULTA.com

Complaint issue
Reported by GetHuman3678077
Sep 30th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 389 others
0 customers following this

Timeline

GetHuman3678077 started working on this issue
Sep 30th, 2019 7:15pm

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