Earlier today I called a couple of your Ulta stores to check if the James Charles palet...

GetHuman-miaantho's customer service issue with ULTA.com from December 2018

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The issue in GetHuman-miaantho's own words
Earlier today I called a couple of your Ulta stores to check if the James Charles palette was available. Most girls I talked to were very helpful and friendly and answered all my questions and informed me of when the next shipment might arrive. When I called the West Covina store it was a different story. I asked if the James Charles palette was in stock, she replied in a very annoyed and unfriendly manner that they didn’t have any but she heard Morphe had them online and just hung up. The girl was Very rude and didn’t allow me to finish asking my questions before she hung up. My mother in law also called this store as she was looking for the same product also and she informed me she had the same experience. I understand that they might be very busy but all the other stores took the time to be nice and helpfull
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ULTA.com

Customer service issue
Reported by GetHuman-miaantho
Dec 6th, 2018 - 6 mons ago
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GetHuman-miaantho started working on this issue
Dec 6th, 2018 10:42pm