I got an email that if I go in and purchase anything, I could get a sample of an Urban...

GetHuman-bitam's customer service issue with ULTA.com from August 2018

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The issue in GetHuman-bitam's own words
I got an email that if I go in and purchase anything, I could get a sample of an Urban Decay lip gloss in nude. I printed the offer and went in to buy an eyeliner as I needed one. They told me that they did not get the lip gloss in yet. I went back in the days to come to more than * locations. They all said we do not have this and had no clue what this was. This is not the first time this has happened to me. Why are you misleading people to go in and get freebies for shopping when there is no freebie? I am very disappointed at Ulta and have decided not to shop there anymore. I am better off going to Sephora.
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ULTA.com

Customer service issue
Reported by GetHuman-bitam
Aug 1st, 2018 - 9 mons ago
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GetHuman-bitam started working on this issue
Aug 1st, 2018 4:17pm